Enterprise Project Performance

As project-driven companies succeed and grow, they often struggle to select the projects that best align with their overarching business objectives. Executive leadership grapples with prioritizing projects, maximizing capital and human resources, and supporting optimal efficiency. However, all this can be achieved by turning to project portfolio management (PPM).

What Is Project Portfolio Management (PPM)?

Project portfolio management (PPM) is a strategy that evaluates potential projects by their prospective successes and risks, then designates staff, resources, and timelines in a way that maximizes organizational performance.

Consider this analogy: PPM is like managing a financial portfolio that’s meant to produce enough funds to pay for a child’s college tuition in 10 years. One portfolio may consist of several accounts. And each account might have a different investment profile — some leaning toward equity and others toward short- and long-term gains. The portfolio manager’s job is to select the perfect combination of investments and manage them so that they meet the 10-year goal.

Similarly, your organization’s project portfolio might consist of sub-portfolios, programs, and/or projects.

Why is Project Portfolio Management Important?

Regardless of what your portfolio looks like, PPM is critical, because it helps you and your team keep an eye on big-picture objectives.

Focusing on individual projects increases the risk of raising overhead and leads to reduced ROI. However, by centralizing the management of projects as a portfolio, you can focus efforts on the right projects at the right time.

Further, a centralized approach provides managers with a strong foundation to deliver successful projects — and it all starts with a solid PPM process.

The Project Portfolio Management Process

The PPM process is continuous and cyclical. The ongoing practice allows teams to react to sudden changes while mitigating any challenges that might affect overall project success. The process fosters better decision-making to drive achievement of company goals. Though the PPM process is fluid in nature, it is structured within three distinct phases..

Though the process is malleable, it does consist of distinct phases.

Portfolio Management Lifecycle

The Project Management Institute (PMI) defines three phases to the portfolio lifecycle or process: plan, authorize, and monitor and control. PMI further classifies these three phases into two groups: the aligning process group and the monitoring and controlling process group.

Here is a high-level look at each group.

Aligning Process Group

The aligning process group covers how projects are selected, introduced, and classified. It also should include up-to-date information on how projects align with strategic goals and current operational rules. This approach allows individual projects to be evaluated, while the portfolio is managed as a whole.

This group is most active when an organization refreshes its strategic goals and sets organizational budgets and plans. It could happen annually, quarterly, or more frequently, depending on the organization.

Monitoring and Controlling Process Group

The monitoring and controlling process group reviews performance indicators and monitors alignment with strategic objectives. It ensures the whole portfolio performs to predefined metrics set by the organization. Such metrics might include ROI or net present value, for example. The metrics could also monitor performance by category or as an aggregate. Sometimes even individual portfolio components are tracked.

Project Portfolio Management Steps

The PPM process consists of five steps that ensure high-level alignment remains both across the portfolio and throughout the PPM lifecycle.

1. Determine business objectives. In order to settle on the projects that work for your organization, teams need to be on the same page. One of the most popular ways to create that alignment is to develop a strategy map that outlines exactly what the business objectives are and how team members should prioritize them.

2. Collect and research information on potential projects. Compile a list of ideas for potential projects and research those ideas. Some sources of inspiration might include ideas from team members, customer feedback, or particular regulatory requirements. Then put together some high-level details on those ideas, like potential resource requirements.

3. Narrow your list and select the best projects. The high-level data from the previous step will give you the tools to choose the projects that best align with your business objectives. Use that data to define a projects’ differentiators and craft a tentative portfolio that will likely maximize your return while balancing risk.

4. Validate portfolio feasibility and initiate projects. Next, you’ll need to validate the portfolio of projects against their feasibility and available resources. Expand on the high-level data that’s already been collected and create a more realistic picture of the resources necessary to complete a project and what potential setbacks might be. If the project still seems feasible, you can commit resources and move forward.

5. Manage and monitor the portfolio. Once projects begin, you and your team will need to manage them, keeping an eye on performance and recalibrating as necessary. That might mean handling issues like re-scoping, reallocating resources, and regularly reviewing the portfolio as a whole.

Key How-to Elements of Project Portfolio Management

While the steps listed above seem simple, it can be challenging for an organization to both implement and manage the PPM lifecycle. To begin your PPM journey, you’ll need to ask the right questions and arm yourself with the right tools.

Ask the Right Questions

Though the association between organizational strategy and projects is most often considered at the start of the portfolio planning process, it can’t be just a one-time consideration. It must undergo a continuous process of evaluation and scrutiny.

Regardless of when that relationship is front-of-mind, asking the right questions will help you to steer each decision in the right direction:

• Does the project align with your business objectives?
• Is this the most strategic time to begin this project?
• How will the project bring value to the organization?
• Is the push for the project internal (org-driven) or external (customer-driven)?
• How does the project rank in the priority list? Is it urgent or just a nice-to-have?
• Does the project have any redundancies? Are there other internal projects trying to achieve similar things? If yes, how can they combine or complement each other?
• Can one project serve as a template for another?
• Are resources, such as time, budget, and skilled labor, available for execution?
• Will resources need to be taken from other projects currently in progress? How will this affect them?
• Can the stakeholders’ expectations be managed and achieved?
• How can you foster clear and consistent communication to ensure stakeholders are aligned throughout planning and execution?
• What are the key performance indicators (KPIs) that you will measure the project’s success against? What are the KPIs that will indicate the project’s impact on the portfolio? Are different measures needed at the portfolio level?

These questions paired with a project portfolio management approach will help your organization adopt a more well-rounded view toward projects.

Other Project Portfolio Management Tools and Techniques

Aside from asking critical questions, there are other PPM techniques that provide a structured way to evaluate, select, and prioritize aspects of the aligning process group in the portfolio management lifecycle.

Here is a quick introduction to five such PPM tools and techniques:

• Cost/benefit analysis: A ratio used to evaluate the risk versus reward in any project. The lower the cost and higher the benefit, the more likely a project is to succeed.

• Decision tree analysis: A visual tool for qualitative analysis that is ideally suited to evaluate scenarios affected by many subjective factors. PPM tools set up hypothetical scenarios and provide a basis for evaluating possible outcomes.

• Scoring model: An analytical technique that bridges quantitative and qualitative factors of a decision with weights and scores. The technique creates a rational basis to prioritize projects with the highest scores.

• Estimated commercial value (ECV): ECV incorporates risk into a formula similar to Net Present Value (NPV) to evaluate the probabilities of success for commercial and technical projects.

• Objectives matrix: This method splits the high-level organizational strategy into multiple business objectives and assigns scores for projects as they align to each objective. The matrix allows for sub-goals to be factored in to create a nuanced way to evaluate projects against objectives.

Choose the Right PPM Tool

Just as important to the PPM process as asking the right questions and using the right techniques is selecting an excellent PPM tool.

The PPM tool you select should not only provide you with greater visibility into your portfolio, but also enable the people and processes involved. In this way, the software solution allows you to select projects that align with your company’s objectives, supports the long- and short-term budgeting processes, and helps your employees to better manage complexity. The right PPM tool will also ensure that projects match priorities and provide a feedback loop once projects are started.

Some of the must-have attributes and functions for PPM software include:

• Strategic planning
• Capital planning
• Opportunity management
• Project development
• Resource management
• Portfolio analysis and reporting
• Stage gates and automated workflows

The data that comes from these functions gives you real-time, objective insights into what’s happening across projects. It allows you to make informed decisions by evaluating “what-if” scenarios like:

• What would happen if a particular project is cancelled?
• How would a three-week delay in this project affect resources for another project?
• What would be the impact of sharing a resource across projects?
• How would next year’s roadmap be impacted if the budget was increased by 10% this year?

A robust PPM tool with an intuitive user interface offers a quick way to evaluate these questions and more.

Capability Spotlight: Asset Investment Planning (AIP)

For asset-intensive industries that operate huge, complex facilities (e.g., Power & Utilities, Oil & Gas, Transportation), much of their project portfolios and the funding for them revolve around ensuring optimal asset performance over time. AIP is the practice of using data generated by your assets to inform long-term decision making and investment planning. The benefits of effective AIP are improved asset performance, reduced operating costs, and enhanced maintenance planning. Tied to your PPM approach, the AIP process is supplemented with a complete view of portfolio data. You can optimize the possible scenarios and combinations of projects to determine the best investment plan for years to come. Because of this, your portfolio manager is empowered with a full picture of asset requirements and can take action to ensure peak asset planning and care, resulting in enhanced performance.

Project Portfolio Management vs. Project Management

Though it may seem like PPM and project management are interchangeable, there are some important differences. Project management, and thus project managers, focus on “doing projects right.” PPM and portfolio managers, on the other hand, focus on “doing the right projects.”

To expand on this, PPM concerns itself with the big picture and how all of an organization’s projects collectively work toward meeting strategic and ROI goals. For example, project management might focus on ensuring the right people are on the right tasks for a particular project. PPM, though, looks at how any particular project fits into a portfolio and ensures the portfolio is performing well.

The Role of the Project Portfolio Manager

The primary role of a project portfolio manager is to merge the company’s business strategy with project implementation. Unlike a project manager, a portfolio manager is focused on project selection rather than task breakdown. In other words, a project portfolio manager is concerned about the “what” and “which,” while a project manager takes care of the “how.”

At its core, the role of the portfolio manager is to understand the organization’s constraints that impact the project. Examples include budget, time, infrastructure, and people. These constraints, along with the organization’s strategic objectives, will guide the portfolio manager in their selection of projects. Every project they select will require an investment of time, money, and other limited resources. A portfolio manager’s effectiveness will be determined by their ability to collaborate with the organization and individual project teams.

The responsibilities of a project portfolio manager include:

• Project request management
• Resource allocation and management
• Risk management
• Identify and reduce inefficiencies
• Collaborate with senior stakeholders
• Change management
• Tracking business ROI of projects

Benefits of PPM

Good PPM practices add depth and maturity to organizations by introducing a harmonized approach to managing projects at scale. They have both quantitative and qualitative benefits, positioning them at the fulcrum of successful project executions.

According to a PMI report, organizations with mature PPM practices successfully complete 35% more of their programs, fail less often, and waste less money. All of these benefits also indirectly result in improved customer satisfaction.

PPM brings with it an array of other benefits. Decision-making can more easily focus on facts over subjective factors, particularly when an organization is working toward something big, like adjusting to impending regulatory changes. PPM allows you to step back and think about how the necessary adjustments will impact the risk and reward of projects, and whether it changes the overall calculus for inclusion in the portfolio:

• Do the changes impact how the project aligns with the organizational goals?
• Do the regulations have a long- or short-term impact? When do they begin? Will the regulations be in effect for the foreseeable future, or do they seem to be temporary?
• How will the new regulations impact the project’s workflow and timeline?
• What follow-up needs will this create, such as training or change management?
• What costs are associated with implementing the necessary adjustments and does that impact the business case?
• PPM can help analyze the decision, as well as mitigate risks.

Furthermore, PPM facilitates a collaborative rather than a competitive environment within the organization, which actually improves resource efficiency. If internal departments don’t have to compete for IT engineers, for example, in order to accomplish the same goal, it frees up resources to focus on other objectives, such as improving customer service or ROI.

Project Portfolio Management Best Practices

PPM has many sub-disciplines and its implementation can differ from one organization to another. While some might emphasize resource management, others might prefer continuous visibility into projects.

Here is our list of best practices to guide you through your PPM journey:

• Understand the business strategy: As PPM is all about aligning projects with a business strategy, it’s important to first understand that strategy and how it changes. For example, if the primary objective changes from increasing productivity in specific global markets to focusing on product innovation, PPM priorities must shift as well.

• Identify the right set of projects: Often, companies mistake activity with forward progress. A wrong project executed flawlessly is still a failure, as it does not move the company forward in the strategic direction.

• Establish a Project Management Office (PMO): Creating a PMO to handle PPM activities formalizes the processes and empowers staff. It reflects the support of senior executives in the PPM approach.

• Create standards for project evaluation: As projects get tossed around for evaluation, it’s essential to create common criteria and a checklist of metrics to score them against. This is the only way to make an apples-to-apples comparison.

• Formulate a risk management strategy: Portfolio managers can reduce risk by performing a risk-versus-reward analysis using PPM models, such as cost-benefit analysis and ECV, and investing in projects that yield maximum returns.

• Formulate a change management strategy: Change is the only constant. Markets change, technologies evolve, and customers revise requirements. A change management strategy anticipates all of these. When carefully selected, metrics can trigger the notifications that drive appropriate and timely responses to unforeseen changes.

• Use a PPM tool: The complexities of PPM can be simplified through software that can help integrate tactical project controls with strategic project selection. Tools like EcoSys Enterprise Project Performance software helps portfolio managers make the most of PPM and easily monitor portfolio KPIs.

Project Portfolio Management Software

When executed well, project portfolio management can be vital to the successful growth of any company or organization. It establishes a structure for evaluating and selecting a portfolio of projects, fluidly monitoring them through dynamic change, and guiding them with right-sized controls to completion. Software tools vastly simplify the complexity of the process, particularly when that process is a collaborative effort.

When choosing the right PPM software for your business, it’s imperative that you seek out a vendor that has experience within the project industry. With this knowledge, they’ll be able to understand your business goals and help you reach them. Your vendor ideally functions as a true partner, helping prepare you and your team as you enter a new way of operating. Although change is to be expected when taking on a new tool, implementation of PPM software usually comes when organizations reach a crossroads as their success almost becomes too much to handle. So, the changes that come along with using PPM software will alleviate project stress and support and accelerate future growth.

Evolving Maturity

In a 2018 PMI report, only 30% of respondents say they had reached a high level of portfolio management maturity. While most organizations are familiar with and even practice PPM, not everyone uses it to its full potential.

For example, are resources managed well? Are the PPM processes continuous and adaptable? Is there a portfolio-centric culture in the organization? Are there effective tools that bolster the process? Performing a gap analysis will help reveal the steps needed to take this maturity model further.

To be effective, your PPM should have consistent, reliable collaboration from the entire organization — from the C-suite down. To have a positive impact on profitability, it should provide transparency into key metrics and financial aspects of projects. The objective should be to avoid competition and organizational siloing. PPM will put everyone on a path toward collaboration to attain the strategic goals of the organization.

Visit these additional resources for more information on PPM:

• Solutions: Project Portfolio Management
• Products: EcoSys Enterprise Project Performance Software
• Blog: How to Optimize Project Portfolio Management, Benefits of Construction Project Portfolio Management, What is the Portfolio Management Lifecycle?